Break/Fix Services
When hardware fails, every minute counts. We respond quickly to break/fix calls, diagnose the issue on-site, and get your equipment running again, so downtime and lost revenue stay as small as possible.
What's Included
Exactly what you get on-site
A clear scope, handled by an experienced field technician and backed by one point of contact from request to sign-off.
How We Work
A simple, accountable way of working
- 01
You submit a request
Tell us what you need, where, and when. One site or hundreds. We confirm scope before anything moves.
- 02
We match a vetted technician
We source the right local technician for the job and the location, and confirm scheduling with you and the site.
- 03
Work is completed on-site
The technician arrives briefed and prepared, completes the work to spec, and keeps you updated along the way.
- 04
Verified and signed off
Every job is documented, checked, and closed out, so you have proof it was done right.
Safety & Security
Handled by people you can trust on-site
Letting someone into your site is a matter of trust. We take that seriously on every visit, whatever the job.
On-Site Safety
- Technicians follow site safety rules and required protective equipment.
- Work areas are kept clean, cabling tidy, and old equipment handled responsibly.
- Clear check-in and check-out so a site always knows who is on-premises.
Data Security
- Background- and experience-screened technicians before any dispatch.
- Access limited to what the job requires, with data handled per your policy.
- Documented work and sign-off for a clean audit trail on every visit.
Related services
Here For You
Already working with us?
Support doesn't end at install. Reach us any time, and if something ever goes wrong, tell us. We'd rather hear it and fix it.
Need help?
Have a question about a job, an invoice, or coverage? Get in touch and we'll route you to the right person fast.
support@zsgtechsolutions.comGot a complaint?
If we fell short, we want to know. Raise it here and a manager will personally follow up to make it right.
complaints@zsgtechsolutions.comGet Started
Need Break/Fix Services?
Tell us the site and the scope. We'll respond within one business day.